Refund & Cancellation Policy
This Refund & Cancellation Policy explains how payments, refunds, and cancellations work for Lighthouse Prep (the "Service"), which is owned and operated by Balakrishnan R (Studytimer Pro). It applies to all purchases made through the app and website, processed via our payment gateway.
1. What you can purchase
Lighthouse Prep offers two kinds of paid products, both of which are digital:
- AI Token packs — prepaid credits that power AI features (plan generation, Lumi chat, MCQ and note generation). Tokens are credited to your account instantly after a successful payment.
- Lighthouse Pro subscription — a time-based subscription (monthly or yearly) that unlocks features such as an ad-free experience, study groups, full current affairs, and themes.
2. Token purchases
AI Tokens are consumable digital credits delivered instantly. Once tokens have been credited to your account, the purchase is non-refundable, except in the cases described in Section 4 (failed or duplicate payments) or where a refund is required by applicable law.
Tokens never expire and there is no charge for unused balance.
3. Lighthouse Pro subscription & cancellation
- Subscriptions do not auto-renew. You are charged only once per billing period and you choose whether to renew. There is nothing to "cancel" to stop future charges — simply do not renew.
- You may stop using Pro at any time. Because access is granted immediately for the full period you paid for, a subscription that has already started is generally non-refundable for the remaining unused period.
- If you believe you were charged in error, charged twice, or charged immediately after a renewal you did not intend, contact us within 7 days and we will review it (see Section 4).
4. Failed, duplicate, or erroneous payments
You are entitled to a full refund in these situations:
- Money was debited from your account but tokens or Pro access were not delivered.
- You were charged more than once for the same order (duplicate payment).
- You were charged due to a technical or billing error on our side.
In each case, the refund is issued to your original payment method.
5. How to request a refund
Email studytimerpro@gmail.com within 7 days of the transaction with:
- The email address / account used for the purchase
- The payment / order ID or the receipt from your payment provider
- A short description of the issue
We aim to respond within 24–48 hours.
6. Refund timeline
Once a refund is approved, it is processed back to the original payment method (UPI, card, netbanking, or wallet) within 5–7 business days. The exact time it appears in your account depends on your bank or payment provider.
7. Contact us
For any payment, refund, or cancellation question: